We implement fair rules to keep our buyers happy, encourage good buying behavior, and at the same time keep costs low for everyone.
We will gladly accept returns only on pre-owned items within 2 business days that are unused, undamaged, complete with all accessories and with Kate's Closet tag intact, and upon obtaining a written approval from Kate's Closet (the seller). All sales on Brand New items are final. Once item is received, it is the buyer's responsibility to thoroughly inspect the item BEFORE using it. Make sure that you are completely satisfied with your purchase prior to removing the tag. All items are sold as-is with no warranties. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.
After the return period, we can no longer accept returns. If the buyer does not return the goods within 2 business days, buyer irrevocably accept the Goods as received. In the case of an approved return, Buyer will arrange for return of the Goods, the costs of which shall borne by the Buyer. Seller will refund the purchase price within thirty (30) days upon return of the Goods by the Buyer to the Seller, through a method chosen by the Seller. Incurred shipping costs are non-refundable, even if this was provided at no cost to the buyer. Goods that have suffered any loss while in the possession of the buyer are non-refundable.